Tài Khoản Khách
ngày 3 tháng 8 năm 2024
When booking this hotel, I had the impression that this brand is one of the top brands of Choice. But I was surprised by the following: 1) Upon checking into the hotel at about 10 PM, the front desk staff behaved unprofessionally. He handed me my cards, etc., without saying anything during the whole checking process. 2) Walking in the hallway like walling in a not-cleaned bathroom. Smells like a toilet. 3) When I checked in, there were no bath towels in the room or bathroom. They forgot to put them in the room. The front desk asked me to go to the front desk to get the towels because he did not deliver them. 4) I ordered a 12-pack extra soft toothbrush and had Amazon delivered it to the hotel. Amazon confirmed that the package was delivered and signed by the front desk, Oliaka. When I checked with the hotel front desk, the package was open, and only three toothbrushes were left in it. 5) The hotel texted me to ask about my first day's experience. I texted back, but nobody gave me any feedback. If I travel back to Minneapolis again, I don't think I will stay at this place again.
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